We’re looking for an enthusiastic online guru. Someone who can join on our team and make an instant impact. You’ll be creating web chatter about our brand, managing the website’s content and implementing SEO & PPC campaigns.

Other Responsibilities;
Implement the online community strategy, coordinating with stakeholders across the Company to ensure its effectiveness and providing superior quality of customer service and support to our community with the help of various communication tools.
Work with the Product development team to ensure the community platform (for ex. forums, blogs, moderation tools) are kept up to date and functional, as well as influence the roadmap by collating user feedback.
Generate compelling editorial content and manage a schedule of webchats and competitions for the site communities to engage with, and lead them into contributing their own high quality submissions across the entire suite of tools available.
Manage communities located in social networking sites including Facebook, Twitter, and other similar social media outposts.
Act as an advocate of the Company in the brand’s community and as the advocate of the community within the Company, engaging in dialogues and answering questions where appropriate.
Ensuring return of lapsed customers through the judicious use of regular system mass emails and producing a regular community newsletters and editorial.
Monitor effective benchmarks for measuring the growth of the community, and analyze, review, and report on effectiveness of new initiatives.
Regularly feedback insights gained from community monitoring into the Marketing and Editorial teams, to help them evolve their strategies in a timely fashion.
Monitor trends in online community tools, trends and applications.
Write product reviews, and monitor customers feedback online.

Requirements;
In-depth knowledge and understanding of online community platforms and their respective participants (Forums, Blogs, Photo Uploads, Profiling etc.) and how they can be deployed in different scenarios.
Good technical understanding and can pick up new tools quickly.
Have a good knowledge of principles of customer service.
Editorial, Marketing, Customer Service experience, a plus.