eMarketing 101 News

It is with great pleasure and excitement that I announce a new Search Engine Marketing project with Layer 7 Technologies in Vancouver (BC) Canada to promote their XML Gateway & SOA Security Solutions Worldwide. As part of my role, I will be working closely with Eric Lowe, Marketing Manager for Layer 7 Technologies as well as Dimitri Sirota, Director of Sales & Marketing.

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I just got some fresh news about the schedule for IMC - Internet Marketing Conference on September 16-18 in Vancouver (BC) Canada. Find some announcements below and even more on the Internet Marketing Conference (IMC) website.

This year the IMC conference features speakers from the three largest and most influential websites today: Google, Yahoo & Facebook. The IMC is also pleased to announce the following lineup of amazing keynote speakers:

* September 17: Google’s analytics evangelist Avinash Kaushik, and author of the best-selling book Web Analytics: An Hour a Day. Considered by many as the one of the foremost speakers in the field of analytics today. He has fantastic insight on how each website visitor should be treated as a valued customer and how to improve the performance of any website.

* September 18: Facebook’s newly appointed Canadian representative Louise Clements, will give the attendees exclusive insights and knowledge from Facebook’s active, and rapidly growing online community. Facebook is the fastest growing web-property in the world it is ranked number three after Google & Yahoo). By understanding how to use Facebook to market yourself & or your company, you will have the ability to better leverage this new and exciting social networking channel.

IMC Vancouver features in total over top 40 speakers from: Yahoo, Google, Bell Canada, Overstock, Aircell, BazaarVoice, Vancity, Tribalddb plus many more of the Internets top companies. Join us for the most exciting line up of speakers, workshops and panelists ever at IMC Vancouver 2009.

Social Media, Blogging, Email, iPhone, E-commerce etc. are some of the hottest, and most important, topics in Internet Marketing today. As the Internet grows in importance as a communication channel for your business, it important to understand how to move away of the diminishing returns that TV, Radio and Newspapers are delivering. Learn how to get your company to take advantage of this new, and rapidly changing, way that media is being consumed.

* IMC Vancouver 2009 will cover each of the important methods of marketing online in order to get the highest quality of traffic to your website.
* Learn the new industry best practices in converting more of your site visitors to: Spend more time on site, achieve better sales and user signup conversion, and better site engagement overall.
* IMC is a conference not only to get the best industry insight but also to meet and connect with those that are the writing the new rules of marketing in Internet Marketing today.

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Francouver.ca changes its name for Frogcouver.ca

Press Release
Vancouver April 1, 2009. In order to better fulfill the expectations of Vancouver’s francophiles, francouver.ca is proud to announce an official name change to frogcouver.ca.  The new name comes with a new logo and company name. You can check it out on the new website: frogcouver.ca. The official launch party will be held at 8:00 pm on Thursday, April 2 at 104-2181 W 38th Avenue in Vancouver.  The launch party will feature maple taffy on snow while chef Normand “Jumpy” Auclair will present his latest gastronomic creation: the frogs legs poutine.  To mark the organization’s new colors and orientation, frogcouver.ca asks that guests wear something green.  The organizers are also requesting that all members return their francouver.ca T-shirts; these will be replaced promptly with new design T-shirts.  To further support the new orientation, members are also asked to change their pictures and avatars on the site with a picture where they will be wearing a frog costume.

On November 8, 2008, francouver.ca was officially launch.  Its goal was to network Vancouver’s francophone and francophile community through a large number of fascinating activities.  After 5 months, this goal has been very successfully achieved amongst francophones: over 300 new members have joined and francouver.ca has the highest Google rating of all the French websites in Vancouver.  However, Anglophone francophiles were slow to respond.  Alex Brabant, one of the co-founders of the site and director of web and promotion development and activities, ordered a market study of francophiles in greater Vancouver.  This study showed that a name change was necessary.  It turns out that francophiles are not interested in fascinating activities; instead, they prefer cultural and intellectual stimulation.  Moreover, despite its political incorrectness, this study showed that francophiles were much more receptive to the new frogcouver.ca name than they were to francouver.ca.  The new orientation will also be reflected in frogcouver.ca partys.  Instead of partys held in French, with popular French music and cheap beer, the new partys will be multicultural events featuring internationally recognized Canadian artists such as Diana Krall, Nellie Furtado, Barenaked Ladies, Kashtin and Céline Dion.  The French repertoire will henceforth be limited to the French Canadian folklore and will feature artists such as La Bottine Souriante and Le Vent du Nord.  According to Mario Beaudoin, director of cultural activities at frogcouver.ca, the new orientation “should reach a target audience that is much more sophisticated and demanding of our artistic direction while remaining relevant to our original public, the one that made our partys the hottest partys in town”.  Finally, the official hockey team will change its name from Le National to Les Frogs.  The official jerseys will also be changed and will take on the colors of the former hockey team that represented the French network of the Vancouver CBC (Radio-Canada).

For additional information on the name and orientation changes, please contact Alex “Ribbit” Brabant () or Mario “Kermit” Beaudoin ().

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Vancouver covered in snow

The last few months have been really busy for eMarketing 101 and I am glad to take a well deserved week off between December 24-31. Among other things I have been working on which you may want to check during the holidays, there is francouver.ca, a site for the francohones and francophiles living in Vancouver, which I am very proud of. If you have not done so, please read the prove your frenchiness section of the site, and I promise a good laugh, especially the last question of this 30 second survey. Before I collect your feedback on this, please enjoy a terrific holiday season and see you all soon for more search marketing stuff in 2009.

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I am proud to announce the start of a new project for eMarketing 101 that we call QuickLearn (the site is coming). QuickLearn is a training series for business professionals to bring them up to speed in all areas of Internet Marketing. We bring you straight to the point of what you need to know so you can implement sound web strategies with confidence. The first seminar is this month on February 19 in the evening and I hope you can make it. It will be all about Search Marketing 101 and how to drive more traffic to your site. I will be the speaker so listen up. Here is more info about it:

Do you want to attract more visitors to your website? (Of course you do!)

Register Online for the QuickLearn business training series: Search Marketing 101.

Search Marketing 101
Presented by Alexandre Brabant of eMarketing101
Hosted by Monique Trottier of Boxcar Marketing

When:
Tuesday, February 19
6:30-8:30 pm
at Boxcar Marketing offices, suite 302, 70 East 2nd Ave.
(corner of Main and Quebec)

How Much?
Cost: $120

Search marketing is one of the cheapest, most cost-effective ways to promote your company and drive qualified leads to your website. Most people find search engines to be a mystery. How do I get my website to rank higher in search listings for key phrases related to my business, products or services? Should I consider paying for advertising placement on search engines?

Effective search marketing and optimization is the key component to any successful online presence. If you are unsure of how search works, how to integrate search into your existing promotional campaigns, or why search is important to your business--this is the session for you.

Register Online Today!

For more information or to register in person, contact Monique Trottier at:
(778) 837-9012 or

Feel free to pass around. Thanks!

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Here is a great clip I just caught from Boxcar Marketing blog showing James Sherrett talking about Boxcar Marketing’ personal technologist service. It was shot as part of the Lab with Leo show.

James Sherrett on Lab with Leo Show

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Alexa ranking is a great tool. I use it all the time to monitor my Clients’ traffic progress as well as my own. Because it is monitored daily, a small increase in traffic, measured in visitors and page views, will be sufficient to modify your Alexa ranking dramatically. 

Here is the definition of what it does: Alexa’s traffic rankings are based on the usage patterns of Alexa Toolbar users over a rolling 3 month period. A site’s ranking is based on a combined measure of reach and pageviews. Reach is determined by the number of unique Alexa users who visit a site on a given day. Pageviews are the total number of Alexa user URL requests for a site. However, multiple requests for the same URL on the same day by the same user are counted as a single pageview. The site with the highest combination of users and pageviews is ranked #1.

So, sites who have the most traffic have the lowest Alexa Ranking. Right now, the top 10 are occupied by Yahoo.com, Google.com, YouTube.com and others:

Here are the top Sites in Canada.

Since I launch my search marketing blog 6 months ago, My Alexa ranking went from 1,2 Million to 395,188. This is simply because my blog helped attract more visitors. As a comparison with other local companies you might know, Livelinks.com is 312,623, Techvibes.com is 111,708. The Georgia Straight (straight.com) is 61,341. DarrenBarefoot.com has an Alexa ranking of 74,401. Now, if you have an Alexa ranking of 1Million or more, you really have to start doing something about it. Since this is public information, your competitors know about it and can easily guess your traffic level. Therefore, I think this is a strong argument to get the ball rolling on a search marketing plan. 

Take a minute to check your Alexa ranking today and set a reminder to do the same every month. Making progress on this side is exciting and keeps you motivated to continue climbing not only the positions in search results but also the long ladder consisting of all the other websites within your category.

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I love these Google commands that few people are using. It allows you to refine your search query or to fine tune your Search Engine Optimization (SEO) plan. If you are not yet aware of them, here is one of the most commonly used:

site:yourdomain.com
If you include [site:] in your query, Google will restrict the results to those websites in the given domain. For instance, [help site:www.google.com] will find pages about help within google.com. [help site:com] will find pages about help within .com urls. Note there can be no space between the “site:” and the domain.

Why is this important? When you are doing Search Engine Optimization (SEO) for an entire site, you want as many pages as possible indexed (index definition) in search results, and you want to make sure each page has its own unique page title, description, body text and so on. You want to make sure that each snippets of text taken by Google from each page will look different in search results. A quick use of this command will let you know if your SEO efforts start making sense. Try it! If you want to test the full list of Google Commands for competitors, clients or your site, you can go here and print the page for future use. The more you know about Search Marketing, SEO tools and search commands, the more you will have an advantage over your competitors.

There are of course other Google Commands that are quite helpful to use. Here is a tutorial on the Google allinanchor:

If you don’t like how your pages appear in search results, feel free to and we will correct the situation.

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I have to admit, I have never been a big fan of SEO Tools because none of them can actually do the work for you. They help in some ways but since you have to write all your content yourself in most cases, these SEO tools can only help you identify what you already know (intuitively) or what you can find out from Google Analytics. Nevertheless, a few people have asked me to talk a little more about my SEO tools arsenal and what I like to use and I promised I will make an effort to find out more about SEO Tools what I think is worth your attention. The first one I want talk about is called Free Ranking Monitor for Google.

What I like about this tool is that it is intuitive, simple and very easy to use. And it is free. You include all the search terms you want to be found in SERPs (search Engine Result pages) in Google and it tells you from one round of report to the next if you have increased or decreased your position and which position you currently holds for each of your targeted search term. The software needs to be downloaded from cleverstat.com and I have not encountered any glitch yet. Try it and let me know what you think.

Here is what the interface looks like:

For those of you who likes to try (SEO) stuff, I am giving you THE link to ALL the 136 SEO Tools out there. Feel free to try some of them and give me your comment. I will try these SEO tools one at a time and post my comments here. If you agree or disagree, express yourself so everybody can learn. 

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Last night I had a meeting with Michael from MJAImpressions.com and during the meeting, I mentioned to him how much I like to provide pointers on my blog for resources on anything related to Search Marketing. I mentioned this one on link building so I thought I’d better post it. It is called
131 Legitimate Link Building Strategies. I believe this is the best link building primer you can get to kick start your link building development plan. Please note that most of it is written by the link god himself, Eric Ward, who started link building before that was even A book on Internet Marketing. Enjoy! 

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Last year, I wrote this article about targeting the tail of search queries to maximize return on investment in Paid search advertising. For the benefit of everyone, I share it with you in its entirety: 

A lot has been said about pay-per-click management since its introduction in the late 1990s by GoTo.com, now known as Yahoo! Search Marketing. Google jumped on the bandwagon as first-generation “paid search expert” Kevin Lee was fueling education and general enthusiasm for a brand new form of online marketing known as pay per click (PPC).

I remember the day it became clear to me that in order to get the most out of every online marketing dollar utilizing pay per click, we had to target the tail, or focus on search words that are used less often, but carry a far greater level of information. The term “targeting the tail” took some time to get into our everyday online marketing conversation, but intuitively our discovery confirmed itself over time as we dug into a gold mine. This article unleashes the gold nugget of Search Marketing. So listen up.

Even though PPC management techniques have been around for years and the underlying principles for targeting the tail are quite simple (really, a million of microscopic target markets that need to be looked after with precision in every step of the PPC creation process), few pay-per-click campaigns reflect this basic principle. Just plain not taking the time needed might be to blame for this lack of sound customer-service focus in elaborating a campaign, but for now, let’s take a look at some other arguments for targeting the tail.

The Challenge: Rising Click Cost
SEMPO recently published their latest report, “State of Search Engine Marketing 2005”, where it clearly points out that the biggest share (83%) of online marketing expenditures is spent on paid search advertising. That being said, as more and more companies are fighting hard for the top five paid positions, all that they see climbing nowadays is their average cost per click and their blood pressure.

The Tail And The Purchase Sales Cycle
If you build PPC campaigns in a competitive environment like travel, you know by now that this query is searched more than 2.7 million times a month (source: Yahoo! Search inventory tool). The first question that should come to mind is: Where do all these people want to go? A little more analysis allows us to discover that a one-word search query is often initiated by an online shopper who is not quite ready to buy, but as they progress in the sales cycle, they will eventually refine their search query to something substantially more specific that reflects their true intent. What was at first an intuitive online behavior was confirmed later on: focusing on tail search term queries is like selling to customers when they are far more advanced in the sales cycle, and therefore much closer to a completed sale. Responding to the uniqueness of their intentions and desires is in fact good customer service.

Campaign Optimization
Once you understand the need to target the tail and you have established the keyword inventory you are planning to use for your campaign (including misspelled words, synonyms etc.), it is time to work the ad copy. It is in fact quite painful to go through every keyword contained within the tail, regardless of your product/service category. As a Google or Yahoo! Search Marketing rep will tell you, in order to make sure your customers understand that you are talking to them, you need to repeat the search terms in the title of your ad as well as in the description. Of course, they also need to land on a page that reflects the content of the initial search term they used, but that is another topic all by itself. Doing so implies that you write the ad copy on a keyword-by-keyword basis, which is especially the case for Yahoo! Search Marketing, as they allow you to refine your campaign at the keyword level. Sometimes it takes days or weeks to go through your keyword list, but when you are done, you will be flabbergasted by the results and will thank your lucky stars that you took the time to work your keyword list to that level of detail. At the end of the day, not only will you be more impressed with the results of your campaigns, but also your customers will think your site is relevant to their true intent and will respond positively to it.

Closer To Completed Sale: ROI
As I pointed out earlier, one of the secrets of a successful pay-per-click campaign lies in the tracking and the measure of the ROI (Return On Investment), especially when it comes to the search terms located in the tail and their corresponding cost per click. I have found that there is in fact an inverse relationship between the quality of a search term in its ability to convert into sales and its cost. In short, terms that cost less convert better. Then again, it takes a bit longer to build campaigns that contain hundreds, if not thousands, of search terms. By doing so, it should not come as a surprise that the average cost per click of a newly optimized campaign can go from over a dollar per click to $0.50 or even lower. If you can get more qualified traffic per dollar you invest, while every other variable remains stable, you will generate more sales at less cost. You will then be able to measure your cost of sales over time and will be pleased to see it dropping as you drill deeper in the tail.

Conclusion
I have heard too many business owners say that they care about their customers and are always striving to find ways to serve them better. If that is truly the case and you believe you are building a customer-service-driven organization, then you should take the time to understand all the search terms that your target audiences uses in search engines to build pay-per-click campaigns around their desires, needs and wants. Their search behavior should be your guide in developing your online marketing plan, which implies using all the search terms within your category. Targeting the tail is not difficult per se, but it needs time, dedication, and effort. Fortunately, there are tools out there to help you get the job done, and, by doing so, not only will you be delighted with the results, but so will your customers.

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Every now and then, I like to focus my attention on Search Marketing terminology 101 and explain it in more details & provide examples. Today, I want to talk about Link Baiting. Simply put, link baiting refers to anything on a website that encourages links from other websites. This is especially important to understand when it comes to blogging as we write post titles very often. Link baiting can include content, online tools, downloads, or anything else that another site owner might find compelling enough to link to. Link bait is important because most search engines use backlinks as a major factor in determining ranking. 

So here is your link bait for the day: Microsoft is “Dead”. You can also found the original post on Microsoft is “Dead” here.

Of course it is not, the article refers to the difference in philosophy that Google, Yahoo & Microsoft has, which compromise its longterm survival since no one fears them anymore. Fear (or lack thereof) seemed to be the main factor that contributed to the emergence of new leaders. According to the author, Paul Graham, a few factors contributed to the death of Microsoft:

1- Google, of course
2- Gmail and “Ajax” & the decreasing need for a desktop
3- Broadband Internet
4- Apple

Le roi est mort, vive le roi.

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A long time ago, I wrote an article about things you need to look into before you start a Search Engine Marketing (SEM) plan. Surprisingly, the article is still very current and helpful for anyone who get started in Search Engine Optimization (SEO) or Paid Search (PPC). Here it is:

Are you Ready to Optimize your Site for Search Engines? Take a Look at This Getting Started Checklist.

We recently sat down with Alexandre Brabant, President of Vancouver eMarketing 101 and asked him about Search Engine Optimization and where small business operators who want to market their website on search engines should start. Alex provided us with a checklist of things to think about before you make the financial leap to hiring a web developer or e-marketer to optimize your website.

Here’s what Alex has to say:
Search Engine Optimization (SEO) and Search Engine Marketing (SEM) have become popular subjects nowadays, as more people begin to understand the importance of making their site visible in search results as a way of getting traffic. What most business owners don’t know is what they are up against when they attempt to optimize their site for search engines.

Online business variables have changed since the Internet began, and although some SEO techniques are still valid, the days when you submitted your site to search engines for free are long gone. Now SEO requires some solid investment and careful planning.

Before you even ask a web consultant to help you build a new site or drive more traffic to your existing site, do your homework and make a checklist. If you take the time to assess your readiness before moving forward with SEM you will save yourself a lot of money in the long run.

1- Check your Web Analytics reports

First and foremost - do you have a comprehensive statistical report of your web traffic? A comprehensive stats report is the primary tool you should have in place before launching a Search Engine Marketing campaign. Why? Because, if you understand your web analytics & KPIs, you will be more comfortable making decisions about SEM.

When looking for a web stats report, keep in mind, that there are still a lot of hosting companies out there that provide very poor reports—reports that lack graphical content & are not easily understood. The most reliable Stats report packages are Webtrends and Mediahouse Live Stats.

And please, make sure you choose a company that won’t make your stats available for just anyone to see. Case in point:  http://www.cancun-aquasports.com/stats/. (this has been public since the first time I found this, which is February 2001… I swear)

For more information on this topic, please take a minute to read Mark Sakalosky’s article, Ignorance is Bliss. It’s old but it’s worth it!

2- Assess your current website marketability

Ask yourself, is your website marketable in its current state?

For most online businesses with storefronts, the main focus should be to build trust among your customers. And a sense of trust can only be achieved with a professional design. A lot of companies have very poor websites that don’t focus on raising trust. — Ask yourself what your site has to offer your customers in it’s content, how often it’s updated, it’s look and feel and it’s professionalism.

Standards increase over time, and if you are still operating on a site you built in 1999 or even 2004, there is a good chance that it may no longer be competitive. If your site is not interesting, there is no point investing money in getting more traffic, as your site will not retain visitors over time.

Make sure your site is trustworthy before stepping into a Search Engine Marketing campaign. By raising trust you will convert strangers into friends, and eventually, friends into customers. Remember, traffic is only half the distance between a complete stranger that clicks on your link and a completed sale.

3- What’s in your name?

Take another look at your domain name. Does it represent what you are selling? The fact of the matter is, it is extremely important to have a keyword-rich online business name. For example, Joe Smith sets up a Web site selling plastic widgets and registers the domain name “JoeSmith.com.” This is a mistake, especially for smaller companies or entrepreneurs running their online businesses from home. Joe should have registered a domain name that contains keywords that relate to the products he sells, such as ‘plasticwidgets.com’ or ‘plastic-widgets.com’.  By having keywords in his domain name, Joe will do a lot more to help his site rank higher in search engines than by using his own name alone. Before implementing a long term Search Engine Marketing plan, please make sure your online business name contains keywords that are relevant to your business.  For more information on this topic, read Andy Beal’s article Is your domain name optimized?

4-Assess your hosting plan

Do you have a reliable hosting plan? Increasing your web traffic implies increased usage of your web host’s server. Before implementing a Search Engine Marketing campaign, you need to make sure the hosting package you currently use allows you to handle any additional traffic you may experience. Upgrades can easily be obtained from hosting companies. Please, take a minute to ask your hosting supplier about your current plan. 

5- Assess your web tracking methods

I have seen a lot of companies invest a lot of money in ‘pay for performance’ marketing (also known as pay per click advertising), yet these same companies were not calculating the amount of leads they were generating (phone calls, email inquiries & completed sales) from this.

It is critical to track results from your website activity in order to ensure your e-marketing strategy is on the right path. Search Engine Marketing requires an investment and I can easily guess that business owners want to know what their Return on Investment (ROI) will be—don’t you? It takes little effort to isolate your website from other marketing initiatives and measure your ROI with great accuracy. For example, you may want to put a separate phone number on your website to track calls from your site.

6- Assess your budget

What is your online budget? How much traffic would you like? How much do you want to invest to get it? When developing an online project, it is important to allocate funds to building and fine-tuning your site, to the ongoing maintenance of your site and to increasing traffic. 

The proportion you spend on each will vary depending on the project and the competition. Nevertheless, if you put all your money in developing your site and nothing into acquiring traffic, it is likely your brand new site will not provide the expected results. 

You cannot simply submit your site to search engines and wait for your traffic to build. Today, marketing a website requires some investment—of thought and time, not just money. Investing in acquiring visitors to your site is much like investing time to make new friends. They keep coming back - free of charge—if they like what they see.

7- Check out the competition

What are you fighting for? Most business owners do not seem to be aware of the amount of competitors in their market. In some markets, thousands of companies are fighting for the same top 10 positions in search results. Simply put, you are not the only company who is trying to achieve top ranking in search results with the keywords you have selected.

The web is global, so is the competition! In any online project, you need to identify who the players are so you can react with an online marketing strategy that rocks! Make sure your competitors are clearly defined before implementing a Search Engine Marketing strategy. 

8- Make a plan

What is your search marketing plan? How much volume in traffic can you handle? Before you start investing in search marketing, whether you do it yourself or outsource the work, make sure you know where you are going, and how much time is required to get there. A comprehensive Search Engine Optimization strategy takes time to bring the expected results. Remember, if you fail to plan, you plan to fail. But, the right kind of campaign will provide an impressive ROI if it is planned and implemented properly in a measurable environment. 

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Yesterday, I tried to convince a few people that we must stop interrupting when we prepare marketing messages, especially online and with search marketing, which is my jurisdiction. Being a search marketing expert, my job is to help online consumers make choices when they read search results. I have to explain & inform them what’s on the site and describe how I can help them. I have to be user centric to do this right. I also need to follow a permission marketing scheme. I hope online users will give me permission to market to them. It is a simple concept and yet, I don’t understand how it is so difficult for traditional marketing people to “get” this. This is the first and foremost aspect I want people to get before they start doing search.

Despite my effort to explain how to structure the search program we were talking about with the right philosophy, I was after all invited to meeting, I have to admit it wasn’t a pleasant meeting. There was a lot of resistance. Of course, I was somewhat mad and disappointed to realize how short sighted people can be. They fear change. They don’t want to reconsider their position, even in search marketing. Today, as I was researching definition and examples to illustrate my point, I came across an excellent article called “Did Jesus get Killed for Practicing Interruption Marketing?” Wow. This is pretty awesome. According to the author: “if Jesus would have practiced Permission Marketing rather than Interruption Marketing, he probably wouldn’t have gotten himself murdered by religious politicians just fighting to hold things together--some things haven’t changed in two thousand years.”

Here is an excerpt which makes an overview of the 2 concepts, which I think is helpful:

“I’m reading Seth Godin’s Permission Marketing and he brings up the difference between Interruption Marketing and Permission Marketing.
Interruption Marketing is when you interrupt people from what they are doing in order to ask them to pay attention to something else.
Permission Marketing is when you build your product around a consumer base that is expressing a need that you design your product to fulfill.”

If you want to know more about these concepts, where asking for permission represents a new trend for interacting with consumers, you can read Bryan Eisenberg’s latest book, Waiting for your Cat to Bark as well as Seth Godin’s Permission Marketing. In my opinion, if you want to succeed online, especially in search marketing, you MUST understand what permission marketing is and you have to willing to implement its core principles in everything you write for being granted the privilege to market to your potential customers. 

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A while ago, I found a very good document that summarize the ranking factors that contribute to good rankings in SERPs (Search Engine Result Pages). It is called the Top 93 Search Engine Optimization (SEO) factors. Therefore, as I like to use my blog to store top SEM resources, please feel free to check out the word doc and let me know if you find it helpful. Some more of these pointers can be expected as I find gold nuggets all over the web. Enjoy!

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